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Field Service Technician - Appleton, WI
ADELL WI 53001
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-89726646

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  Job posted:   Thu May 17, 2018
  Distance to work:   ? miles
  5 Views, 0 Applications  
Field Service Technician - Appleton, WI
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Date:May 15, 2018

Location:South, WI, US, 54136


Diversey delivers customers smart and sustainable solutions for increased productivity, improved food safety and infection prevention through the integration of state of the art cleaning offerings and technology-enabled services that enhance user experience.

Scope of Position

This position will be responsible for a territory of sites/stores of which he/she will be responsible for all contracted service obligation including, but not limited to: Industrial Laundry, Industrial Warewash, Industrial Housekeeping, Industrial Food Safety and Sanitation Audit completion, training of customers on products and equipment and servicing of chemical dilution equipment. Additionally, this role will be responsible for driving sales within the accounts by providing an inventory and suggested order at each visit and internal reporting. The Technical Specialist will need to build and maintain strong customer relationships.

This position uses emerging electronic technology for communication, reporting and auditing. This position services and trains on emerging platform technology for chemical dispensing.


+ Perform routine visits to customer sites/stores. Ensure our systems are up to date and provide photo proof (Wall Charts/D&D/Labels, MSDS). Responsible for repair and intervention made on customer site(s). Re-calibration of dosing devices and results assessment as required.

+ Responsible for all assigned service calls. Diagnose technical problems and / or conditions involving low productivity or performance of the machines. Repair and maintain TASKI machines, repair Dosing and Dispensing Equipment, resolve customer problems and/or provide expert advice.

+ Perform end user training

+ Install Dosing equipment following our SOP

+ Provide Product/Prices Information as needed

+ Help our customers to control the product Inventory/PAR stock.

+ Ensure an environment of total security by full adherence to policies, procedures and better working practices raised by EHS area, Big 5 / Areas of focus

+ Establish excellent relationships and communication with end users and supervisors/managers at customer

+ Ensure great customer experience with Diversey Program

+ Complete service Reporting thru iMap templates

+ Responsible for detailed administrative documentation including, but not limited to: Quarterly, Monthly, Weekly and Daily Reports, Performance Reports, Food Safety Audits, Service Call Closure reports, NSO/project updates and completion reports.



+ High School diploma or equivalent

+ 2+ years of experience in cleaning solutions programs for Hospitality AND Food Service business

+ Possess a valid Driver's License with a good driving record.

+ Ability to work nights and weekends as determined by business need


+ Dosing and dispensing equipment installation, and laundry machines programming.

+ Plumbing, electricity skills are required.

+ Professional attitude and be self motivated/directed

+ Documented time management, communication skills, decision making, interpersonal, and organizational skills.

+ Computer technology experience - Email, Excel, Word, Google Apps, Cell Apps, SMS, iMAP

+ Ability to work cross functionally to achieve company goals

+ Technical equipment maintenance experience is a plus.

+ Physical Requirments: Abilitiy to lift objects up to 35lb. (Toolbag/Equipment/Product Pail) .

+ Driving for extended periods.

+ Ability to use handtools.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability or protected veteran status.

Nearest Major Market:AppletonNearest Secondary Market:OshkoshJob Segment:Chemical Research, Housekeeping, Maintenance, Technician, Engineering, Healthcare, Hospitality, Manufacturing, Technology

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